14th July 2020
Re-opening of Kent Smile Studio
Update 14/07/2020: We are resuming routine examinations in very limited capacities due to social distancing measures (no waiting room facilities) and controlling our PPE supplies. Please bear with us as we may need to cancel any pre-booked appointments in August 2020 to allow these measures and inviting you to rebook. You will receive communication from the practice if this is required.
As of 28th of May 2020, the Prime Minister and the Chief Dental Officer announced the re-opening of Dental Surgeries from Monday, June 8th 2020.
This has been a sudden announcement without prior knowledge; however, we have been preparing in the background by sourcing the appropriate level of PPE. We have almost all we require to re-open, but it has to be noted that supplies are limited and very difficult to get hold of and we will need to prioritise who we see. We have also upgraded our IT systems so that all medical forms, consent forms and payments can be done via sending email/SMS links.
We will initially invite all those patients that have been in contact with the practice with dental emergencies that were not seen by the urgent dental hubs. We will then move onto treatments that were not completed due to COVID-19 and are at risk of their dental health further deteriorating. There will be an eventual return to routine examinations and appointments, with patients who have already paid for their examinations and hygiene visits through PracticePlan prioritised, so their entitlements are not lost.
This will be a slow return as we have to preserve our PPE supply and patients who require more urgent intervention will be seen first. Appointments may need to be cancelled at short notice if PPE stocks have been depleted.
We would like to reassure you that the safety of our patients, staff members and the public is paramount. All our PPE and sterilisation/disinfection products are of the highest quality and EN and CE certificates have been checked and verified. Social distancing will need to be adhered to. Patients will not be allowed to enter the premises unless they have an appointment. When you arrive at the practice, you will not be able to take a seat in the waiting room and will be required to disinfect your hands and will be provided with facemask. The waiting room will not be in use and patients will need to wait in their cars or outside the practice and will be telephoned to enter the practice. It is important all our patients update their details which can be done online at: https://secure.dentr.co.uk/kent-smile-studio/start/existing. We also urgently request your medical histories are updated using the same link.
You will need to bring your smartphones with you at the appointments, as all paperwork will be signed in the surgery on your own devices and payments will be done online using your own mobile phones. We may need to take payment before the appointment. This minimises the time you spend at the practice, ensuring social distancing is maintained and protect the health of the staff, other patients and the wider public.
There will be multiple telephone consultations to triage our patient to assess their COVID-19 status, the urgency of the dental appointment and to provide instructions on how we will see them. Please note the same questions will be asked multiple times at different stages of the process. Please bear with us as we are trying to protect all that come in contact with us.
All our staff have been trained in the new cross infection controls we will be adhering to. Your dental team will look very differently dressed to how you are used to.
In the meantime, any dental emergencies, please telephone the surgery and you will be triaged as normal.
Please help us by adhering to these new rules and continue to social distance. These have been developed in the interest of protecting our staff, patients and the wider public.
Dr Shushil Dattani MSc BDS DipImpDent RCS MFGDP
Kent Smile Studio
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