Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
"Dr Dattani, following my recent appointment, I am writing this to just say how happy I am with my new tooth implants. I am really amazed at how much they…"Read All Testimonials
"Dear Shushil and staff, we would both like to thank you all for your care over the last few years. I think it is a truth universally acknowledged (to quote…"Read All Testimonials
"Always a pleasure to come to the surgery, friendly staff and nice atmosphere."Read All Testimonials
"Thank you for me lovely new set of teeth. Fantastic treatment and great staff."Read All Testimonials
"Dear Dr Dattani, I am so thrilled with the outcome of my recent dental work I wanted to write and express my thanks to you and the talented technician who…"Read All Testimonials
"Thank you for my lovely new set of teeth, fantastic treatment and great staff. Thank you to Senal for constantly trying to keep me smiling when I really wanted to…"Read All Testimonials
"Thanks due to a fantastic staff who put me at ease. I am now NOT a nervous patient but am addicted to the dentist! Thank you all for giving me…"Read All Testimonials
"Guess who? Just a few words to all the guys. Thanks, you’re all very friendly and have given me my smile back, so again thank you. Well what can I…"Read All Testimonials
"Thanks Dr Dattani for sorting out my fillings, it’s the best treatment I have ever received by a dentist and I’m very, very happy. Money well spent!"Read All Testimonials